FAQs
Have questions about our products or services? Find answers to the most common inquiries here.
How do I care for my clothing?
- Machine Wash: Wash inside out with like colors in cold water.
- Non-Chlorine Bleach: Use only non-chlorine bleach if needed.
- Tumble Dry: Tumble dry on low heat or hang to dry for best results.
- Ironing: If needed, iron inside out on low heat. Do not iron directly on the design.
- Avoid Dry Cleaning: Do not dry clean to preserve the quality of the fabric and print.
Do you offer international shipping?
Yes, we ship internationally! 🌍 Shipping times and costs may vary depending on your location, so make sure to check the available options during checkout. If you have any specific questions regarding international shipping rates or delivery estimates, feel free to reach out to us through our Contact Us page.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Discover, Diner’s Club, and Venmo for online payments. For customers in Kuwait, we also offer the option of Cash on Delivery for added convenience.
How can I track my order?
Once your order is processed, a shipping tracking number will be sent to you via email. You should receive this shortly after placing your order. This tracking number allows you to monitor your package’s journey and estimated delivery time. If you have any questions or need assistance with tracking, feel free to contact us!
Returns & Refunds
What is your return policy?
You can return items within 14 days of delivery as long as they are unused and in their original packaging. We strive to ensure you're happy with your purchase, and we’ll work with you to make the process as smooth as possible.
How can I initiate a return or exchange?
To start a return or exchange, simply contact us at sales@pawpassion.co with your order details. We’ll provide you with instructions and the return address.
How long does it take to process a refund?
Once we receive your returned item and inspect it, we’ll notify you of the approval. If approved, refunds are typically processed within 5-7 business days. You can choose to receive your refund as store credit or to your original payment method.
Do I have to pay for return shipping?
We cover the return shipping cost if the item is defective or the wrong item was sent.